Warranty Policy

Satellite receivers carry a one (1) year warranty. Dish antenna's and most LNBF's do not carry warranty.  Some exclusions may apply with LNBF brands. Warranty is effective from the date of purchase.

-The warranty covers the material or workmanship problems that occurs during normal use.

-The warranty covers parts and labor of failed unit.

-Return shipping from the sales repair center

We will repair this product with new or used parts, free of charge, in the USA for the remainder of the warranty period from the date of the original purchase in the event of a defect in materials or workmanship.

This limited Warranty excludes both labor and parts for: batteries and cosmetic parts (cabinet)

To obtain warranty service, you must first call 770-420-5272 for a RA number. This RA number must appear on the outside of the shipping box. A complete description of the problem and a copy of your original invoice must be included inside the box. Use original packing or sufficient packing to avoid shipping damage and ship to us at:

Galaxy Marketing

RA Department

1200 Cobb Parkway North

Suite 100B

Marietta, GA 30062 USA

This warranty is extended to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty is rendered.

This warranty only covers failures due to defects, in materials workmanship, which occur during normal use. the warranty does not cover damages which occur in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accident, misuse, abuse, neglect, mishandling, faulty installation, misapplication, set-up adjustment, improper operation or maintenance, alteration, modification, introduction of sand, humidity or liquids, power line surge, improper voltage supply, lightning damage, signal reception problems, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than WS International LLC. or their authorized center or damage that is attributable to acts of God.

Limits and Exclusions

There are no warranties except as listed above. THE WARRANTOR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

1- Their will be a $25.00 service charge for all returned equipment with no problem found.

Customer will be liable for return shipping cost.

2- Their will be a $40.00 service charge for resetting “Factory Default”.

Customer will be liable for return shipping cost.

Return Policies

No returns on dishes, motors, or dish accessories once it leaves our warehouse.  No returns on refurbished receivers.  Returns must be made within 5 days of receipt with a 25% restocking fee fully enforced. 

Our return policy is not to accept merchandise for return except in factory sealed, unopened cartons, unless the merchandise is defective.  Any goods which prove to be defective within 5 days of delivery may be exchanged for a replacement of the same model. Simply call us at 770-420-5272 for a Return Authorization (RA) Number. No returned merchandise will be accepted without a valid return authorization number on the shipping label. To obtain an RA number, the Customer should be prepared to give the following information to CSR by phone or email:

1. Customer name and address

2. Serial number of the product

3. Description of the malfunction or defect, if any

4. Proof of date of purchase and/or receipt

5. Specifications concerning model number, and any options.

All returned merchandise must be in original carton with all manufacturers included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. All warranty cards (if initially provided by the manufacturer) must be left blank. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 25% restocking charge as well as a freight charge for replacement shipment.

Merchandise initially shipped 'double-boxed' must be returned to us in like fashion.  Purchaser is responsible for shipping to our warehouse. For warehouse address click here. Properly returned defective merchandise will be replaced without a restocking charge. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. Credits will be posted to the appropriate account within 14 days of receipt.  Any freight damaged goods should be reported immediately within 5 days of receipt. Please note: Customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable.

Domestic Shipping Policies

Products that are in stock, will ship within 2-24 Hours except weekends or holidays. If order is cancelled after product ships our warehouse, or shipment is refused for any reason, or is undeliverable for any reason, additional shipping charges, and higher restocking fees may apply. Most retail orders will ship via UPS.  Oversized packages, including 120cm satellite dish antennas or larger will only ship with freight.

International Shipping Policy

Most international packages ship via USPS, UPS, & DB Schenker.  Customer is fully responsible for customs, duty, and brokerage fees.  Oversized packages, including 120cm satellite dish antennas or larger will only ship with freight.  If order is cancelled after product ships our warehouse, or shipment is refused for any reason, or is undeliverable for any reason, additional shipping charges, and higher restocking fees may apply.