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Warranty Policy
Satellite receivers
carry a one (1)
year warranty. Dish antenna's and
most LNBF's do not carry warranty. Some exclusions may apply with LNBF brands.
Warranty is effective from the date of purchase.
-The warranty covers the
material or workmanship problems that occurs during normal use.
-The warranty covers parts and labor of
failed unit.
-Return shipping from the sales repair
center
We will repair this product with new or
used parts, free of charge, in the USA for the remainder of the warranty period
from the date of the original purchase in the event of a defect in materials or
workmanship.
This limited Warranty excludes both
labor and parts for: batteries and cosmetic parts (cabinet)
To obtain warranty service, you must
first call 770-420-5272 for a RA number. This RA number must appear on the
outside of the shipping box. A complete description of the problem and a copy of
your original invoice must be included inside the box. Use original packing or
sufficient packing to avoid shipping damage and ship to us at:
Galaxy Marketing
RA Department
1200 Cobb Parkway North
Suite 100B
Marietta, GA 30062 USA
This warranty is extended to the
original purchaser. A purchase receipt or other proof of date of original
purchase will be required before warranty is rendered.
This warranty only covers failures due
to defects, in materials workmanship, which occur during normal use. the
warranty does not cover damages which occur in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from
accident, misuse, abuse, neglect, mishandling, faulty installation,
misapplication, set-up adjustment, improper operation or maintenance,
alteration, modification, introduction of sand, humidity or liquids, power line
surge, improper voltage supply, lightning damage, signal reception problems,
commercial use such as hotel, office, restaurant, or other business or rental
use of the product, or service by anyone other than WS International LLC. or
their authorized center or damage that is attributable to acts of God.
Limits and Exclusions
There are no warranties except as
listed above. THE WARRANTOR SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR PARTICULAR PURPOSE,
ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
1- Their will be a $25.00 service
charge for all returned equipment with no problem found.
Customer will be liable for return
shipping cost.
2- Their will be a $40.00 service
charge for resetting “Factory Default”.
Customer will be liable for return
shipping cost.
Return Policies
No returns on dishes, motors, or dish
accessories once it leaves our warehouse. No returns on refurbished
receivers. Returns must be made within 5 days of receipt with a 25%
restocking fee fully enforced.
Our return policy is not to accept
merchandise for return except in factory sealed, unopened cartons, unless the
merchandise is defective. Any goods which prove to be defective
within 5 days of delivery may be exchanged for a replacement of the same model.
Simply call us at 770-420-5272 for a Return Authorization (RA) Number. No
returned merchandise will be accepted without a valid return authorization
number on the shipping label. To obtain an RA number, the Customer should be
prepared to give the following information to CSR by phone or email:
1. Customer name and address
2. Serial number of the product
3. Description of the malfunction or
defect, if any
4. Proof of date of purchase and/or
receipt
5. Specifications concerning model
number, and any options.
All returned merchandise must be in
original carton with all manufacturers included accessories. Missing accessories
will result in a reduced credit amount by the actual replacement cost of those
items. All warranty cards (if initially provided by the manufacturer) must be
left blank. Original merchandise box must not be defaced or altered in any way.
Merchandise initially returned as defective, whose defect cannot be verified,
will incur a minimum 25% restocking charge as well as a freight charge for
replacement shipment.
Merchandise initially shipped 'double-boxed' must be
returned to us in like fashion. Purchaser is responsible for shipping to
our warehouse. For warehouse address click here. Properly returned
defective merchandise will be replaced without a restocking charge. Any
merchandise that arrives damaged requires special attention. In the event this
occurs, please call immediately. Credits will be posted to the appropriate
account within 14 days of receipt. Any freight damaged goods should be
reported immediately within 5 days of receipt. Please note: Customers will
receive less than full credit on any merchandise returned to sender as either
refused or undeliverable .
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