By purchasing from & receiving products from WS International, by
phone, fax, or online, you hereby agree to the following Purchase Terms &
Conditions / Return Policy, and Warranty Terms & Conditions:
on satellite dish antennas, motors, LNBFs, switches, or any other products
or items that installs outside once it's shipped from our warehouses.
after 5 days from the date of delivery on qualifying products.
on open-box, or refurbished merchandise.
that are defective may be returned for exchange or refund within the first 5
days after date of delivery.
repair service is offered for products that may be found defective after the
initial 5 day period.
25% restocking fee on all items returned for a refund.
is responsible for all shipping charges to our facilities, regardless of
return, exchange, or warranty service.
International pays return shipping (from WS International to you) only on
products that are covered under warranty or exchanges that are defective.
International is not responsible for any shipping damages.
shipping damages must be reported to the courier & WS International within
48 hours after delivery of product and claim must be filed with the courier.
RA form must
and RA# must be used for all returns for refund, exchange, or warranty
service. You can request a RA# by
purchased through WS International carry at least a 1-year warranty from the
date of purchase, unless otherwise noted. Open-box or refurbished
merchandise carry no warranty, but are guaranteed not to be dead on arrival.
Warranty is extended to the purchaser. Valid copy of original invoice is
required for any warranty/repair work. Warranty covers the product when used
under normal conditions and used in conjunction with other WS International
products and equipment. Warranty does not cover intentional damaged caused by
any persons or act of God. Any packages received without a valid RA# will be
refused and returned to sender with at senders sole expense. Warranty does not
cover shipping charges from you to our repair facility. If product is discovered
to be faulty, and repair work has been completed, the cost of shipping back to
the customer is paid by WS International for domestic customers within the 48
continental United States. Cost of return shipping is responsibility of customer
for all international and customers from outside the continental United States.
When sending in your package for warranty repair, please make sure you pack the
product with proper packing to avoid shipping damages. There will be a $25.00US bench
fee for all products that do not have defective hardware. RA#
request form must be filled out and submitted online prior to returning any
products for warranty/repair work. RA numbers are ONLY issued via our online RA#
request form. Your package must include the following information when sent
into our warranty center:
Copy of your original purchase receipt or invoice.
Full detailed description of the problem.
All related accessories.
A copy of the email containing your RA#.
A signed copy of the confirmation page you will see after filling out the
RA# request form.
covers the following:
does NOT cover the following:
handling charges from customer to repair center.
shipping from repair center to customer (for international customers only).
failure. This means for example that if you do not know how to program
the satellite receiver, or if you are using the incorrect satellite
parameters (TP frequency, LNBF frequency, etc......), there is no hardware
failure on the product, thus it's not covered under warranty.
caused by "Act of God" like lightning, power surge, flood, etc..
caused by using products in conjunction with unauthorized WS International
parts or parts not endorsed by WS International or the product manufacturer.
caused by faulty installations or by using too much force. For example
if you use a wrench to tighten the "F" fittings onto a motor port or LNBF
port causing the port to break.
/ water damage.
(cabinet, housing, etc...)
Warranty is null
& void if you or any other person(s) or company, unauthorized by WS
International or manufacturer to open the housing of any merchandise, or if the
warranty seal is broken.
merchandise you have purchased becomes defective within the warranty period
offered by WS International or the manufacturer, please follow the instructions
below to obtain warranty repair service:
Email firstname.lastname@example.org with
a description of your problem. In most cases, we are able to resolve
most issues not covered under warranty by email or phone.
If you are
certain that the merchandise is defective and is covered under warranty,
visit our online Return
Authorization Number (RA#) request page by clicking here.
instructions, and terms and conditions carefully and follow all
Fill out the
information on the form to the best of your ablity & submit it.
copies of the confirmation page.
receive your request, we will email you a RA# along with additional detailed
instructions within 24-48hrs
email you received.
Put the RA#
on the confirmation page you printed on step 5.
instructions on the email to return your merchandise for warranty repair.
copy of the email containing your RA# and a signed copy of the confirmation
page (Step 5) along with your package and ship it to the address on the
email that was sent to you.
When filling out
the RA# requst form, you will be asked to provide a valid credit card number.
Your credit card will be used for any fees, charges, or credits assessed to your
return, if any. This includes bench fees for "No Problem Found" or a
credit that may be due if you are returning and item for refund. If your
merchandise is defective, and it's covered under warranty, there will be no
charges made to your credit card.
Please email email@example.com if
you have any questions regarding any of our terms and conditions.