Technical support is provided to our customers who
purchase equipment from us ONLY. This means that
if you purchased the same products that we sell from another vendor, we
will NOT provide you with technical or installation support.
However, you are welcome to use step 2 below. When you call or
email us for technical support, you must have your invoice number or be
able to provide us with your full name so that we can pull you up in our
computer system to ensure that you purchased your equipment from us.
If your email does not contain your full name, or invoice number, your
emails will be ignored. If you purchased your equipment from
somewhere else, and if they are reputable, they should provide you
technical l support, just as we provide technical support to our
It's always recommended that you use a professional and
licensed installer to install and trouble shoot your satellite dish
system. You can locate a local installer by visiting
or in your local phone book.
We offer basic telephone installation support to our
customers only. If you have detailed technical support questions,
or if you need more help installing or troubleshooting your equipment
that you purchased from us, you can follow the following steps to get
your questions answered in a timely fashion:
1. Please email all technical questions along with
any pictures or photos that may be of help to
Please be sure to include your full name that we have on file, or your
invoice number. Any emails received without an invoice number of
full name that we can find in our database will be ignored.
2. You can get comprehensive technical help and
have your questions answered quickly and accurately by using the online
discussion forums that we sponsor and own. Two of the most popular
discussion forums is the satelliteguys forum with over 150,000
registered members and which we sponsor, and our own support forum at
satellitestuff.net. Both websites are free to join and offer tons
of information and quick answers to your questions that you will post.
A: C Band Support:
Ku Band Support:
3. You can read the information below and it
should guide you through the installation process. Once you have
read all the information, you should have a good idea on how to install
your satellite equipment. For the installation of your satellite
dish, please follow the instructions below, or
click here. Once you have read
through that, you will need to know how to setup your receiver. If
you have a LEXIUM DBS7000 satellite receiver, you can
click here to
download step by step instructions on how to setup and program the
receiver. Currently, we are in the process of typing step by step
instructions on how to install & program the Omegasat satellite
receiver. Meanwhile, you are welcome to email us at
email@example.com or call us for the setup instructions of the
Omegasat satellite receiver.
4. For basic installation and technical support help. you can call
our technical support line at 770-420-5462.
If you need to know what direction to point your dish to, you can go
of the international channels including all the Arabic, Farsi,
Vietnamese, Thai, Christian, Nigerian, Lao, Turkish, and Russian
channels broadcast from the Galaxy 19 satellite located at 97 degrees
west. Since the satellites change names frequently, always choose
the satellite that begins with 97W from the satellite list
Satellite Antenna Installation
Choosing The Site
for Dish Installation
The first thing you
need to do is choose the installation site. The area must have a
clear "line of sight" to the satellite. This means there can be
no obstruction between the dish and the satellite. This includes
building, tree branches, mountain, etc. In order to receive a
good signal, select an outdoor site with a clear, unobstructed
view of the South, Southeast, or Southwest, depending on your
location. In most cases, eastern United States will need a
clear line of site of southwestern sky. Central United
States needs a clear line of site of the southern sky, and the
west coast will need a clear line of site towards the south
eastern sky. If you install the dish in the winter, leaves that
are normally on the branches may not be present. A problem with
reception may occur when the leaves grow back in the spring and
- Insert the Stand Pipe
between the two ears of the Mount Bracket as in Figure 1.
- Ensure that both the pivot
bolt and the adjustment bolt are in place as in Figure 2.
- The top of the Stand Pipe
must be mounted vertically, perpendicular to the ground,
otherwise it will complicate pointing the dish at the
satellite. We suggest using a contractor's level and placing
it on top of pipe the pipe as in Figure 3.
broadcast signals for Telstar 5 or any satellite, your dish must
be positioned correctly. The exact direction that your antenna
will have to be pointed is dependent upon your location. The
elevation angle is the angle relative to the horizon,
that the antenna must be raised in order to be able to receive
signals from a particular satellite. The azimuth
compass bearing is the compass bearing, left to right, that the
antenna must be pointed toward in order to receive the satellite
signal. Those two angles will help you determine if the location
you have selected for placement of your antenna will permit
unimpeded satellite reception. If you don't know the elevation
angle and the azimuth compass bearing of where you live
click here. To calculate the elevation and
the azimuth, you need to know the satellite degree and your
Zipcode. For example: Telstar is located at 97° W, SatMex is at
116.8° W, and Galaxy 11 is at 91.0° W. If you are not familiar
with the orientation of the location where you would like to
place the antenna, a directional compass will be very helpful.
- Hold the compass
horizontally in your hand in front of you.
- Ensure that you are at an
adequate distance away from any metal object that may give
you a false compass indication. As you hold the compass,
allow the compass needle to stop moving. Once it has
stabilized, the arrow or red end of the compass needle
should point toward the North.
- Gently rotate the compass
such that the 0-degree mark on the compass scale sits under
the arrow, or red end of the needle, pointing toward the
- Since 0 degrees on the
compass denotes North you can now locate the compass azimuth
bearing on the compass scale. You will probably note that
the direction of the satellite, as indicated on the angle
calculation or data sheet, is somewhat towards the South.
That direction is the physical direction that the dish will
have to be pointed.
- Once you have oriented
yourself in that direction, consider the elevation angle.
Now, make a judgment based on the elevation angle of where
you live. Keep in mind that 45 degrees is halfway between 0
degrees and the horizon while 90 degrees is straight up. If
while looking in that direction, given both the compass
azimuth and elevation for your location, you do not see any
obstacles, that location should be adequate for the
placement and installation of your dish-antenna.
- With the dish facing South
and an unobstructed view of the sky, place the provided
compass on the ground 10' to 20' behind the dish to avoid
magnetic interference. Turn the compass until the compass
needle aligns exactly with magnetic North (or make sure the
color needle points north at 0 degrees). Use a straight
object such as a stick or rod between the compass and the
dish to match the Azimuth angle of your location. Move the
whole dish to face the same direction as the stick or rod.
- Set your basic elevation
angle. Refer to the elevation scale located on the elevation
plate at the back of your dish. To set the correct elevation
angle, loosen the bolts that connects the elevation plate to
the triangle base just enough so that the reflector can move
up or down without binding. Carefully set the elevation to
the angle value of your area.
|Dish Alignment &
the actual dish alignment can be done, it is necessary to
connect a coax cable between the LNBF, attached to the dish and
your receiver. Both connections use the standard coaxial
F-connector. Now your dish will be in position to lock in on the
satellite signal. You will need to have your receiver connected
to your television.
It is recommended that you place
your satellite receiver and television set close to the dish
during the dish alignment procedure. If that is not possible due
to where the dish is located, a second person may be helpful to
relay information seen on the screen of the TV when the dish is
being aligned. Do not turn the power on until all the cable
connections have been made. There are two options when
connecting the receiver to your television or monitor. The
receiver has both audio/video outputs as well as a regular coax
output on either channel 3 or 4. Attach the appropriate cables
according to the system you have. If you use the standard coax,
channel 3 or 4 output, ensure that you select the channel, 3 or
4, that is not used in your area for local off-air broadcast
television. Your television would have to be set to the channel
you selected, 3 or 4, in order for you to receive the
programming. If the audio/video outputs are used, your
television typically would need to be switched to the "video"
Now turn on your receiver and
television. Use the on screen menu to locate the signal strength
meter on your television. If you are using the Coship receiver
the signal meter are located both in front of the receiver as
well as on screen.
Ask a helper to watch the signal
strength screen for indications you are receiving the signal.
Stand behind the dish, and holding its outer edges, slowly turn
it a little to the left or right about 3 or 4 mm at a time to
adjust the azimuth. Pause 4 or 5 seconds, giving the receiver
enough time to lock in on the satellite signal. Continue turning
the dish in this way until you have acquired the signal then
adjust the elevation for maximum signal quality.
FAQ for LNB
LNB and LNBF stand for?
LNB stands for
Low Noise Block. LNBF stands for Low Noise Block Feed.
What is the
difference between LNB and LNBF?
only receives signal from 1 polarity (Vertical or Horizontal for Linear
FSS and Right or Left for Circular DSS) A good example of of a LNB
ASC511 Ku LNB. Another good example is our C band LNB the
BSC211. The rest are mostly LNBF's. Usually Vertical and
Right polarities operate on 13V DC and Horizontal and Left polarities
operate on 18V DC.
What is the
difference between a Standard Ku band LNBF, Normal Ku band LNBF, and
Universal Ku band LNBF?
There are 3
main types of LNBF's. The first is Standard. Standard &
Normal LNB and LNBF's are the same. They are FSS linear and the
frequency range is from 11.7GHz to 12.2GHz. The second type of
LNB/F is Universal. The frequency range for a universal LNBF is
10.7GHz to 12.75GHz. This is more popular in Europe and the Middle
East because their satellite broadcast within the 10.70GHz to 12.75GHz.
The third and the most popular in the United States for DISH Network &
DirecTV is DSS. DSS LNBF's are always circular. The
frequency range is 12.2GHz to 12.7GHz.
What is the
difference between linear and circular LNBF's?
Horizontal and Vertical. Circular covers Left and Right.
Circular hits your dish more like a screw that is turning as its coming
How do I know if I need a linear or circular LNBF?
Click Here or go to lyngsat.com and choose the satellite you are
trying to pick up. Under the transponder frequency column (Freq.
Tp) you will see a letter next to the frequency. If the letters
used are R or L (Right or Left), then it's a circular broadcasting
transponder. If you see the letters H or V (Horizontal or
Vertical), then it's a linear broadcasting transponder.